Seri33 info takes every aspect of your personal data protection seriously. This document clearly explains how we collect, use, store, and protect your information in accordance with the Personal Data Protection Act 2010 (PDPA Malaysia).
Six core principles that underpin how we handle every member's personal data.
All personal data and financial transactions on seri33 info are protected using 256-bit SSL encryption — the same level of security used by Malaysia's leading financial institutions such as Maybank and CIMB.
Seri33 info operates in full compliance with Malaysia's Personal Data Protection Act 2010. Every aspect of our data collection and usage adheres to the provisions of applicable local law.
Seri33 info never sells, rents, or commercialises members' personal data to any third party for marketing purposes. Your data is not a product we trade.
We only collect data that is strictly necessary for platform operations, payment processing, and legal compliance. No excess data is collected without a clear and defined purpose.
As a seri33 info member, you have the right to access, correct, transfer, and request deletion of your personal data at any time through a straightforward and transparent process.
Your personal data is retained only for as long as necessary for the stated purposes or as required by law. Data that is no longer needed will be securely deleted or anonymised.
Welcome to the seri33 info Privacy Policy. This document explains in detail how seri33 info ("we", "Platform") collects, uses, stores, processes, and protects your personal data ("Member", "you") when you use our platform at seri33info.com.
This Privacy Policy applies to all registered members, platform visitors, and any party that interacts with seri33 info through our website, mobile app, or official communication channels. By registering an account or continuing to use seri33 info's services, you agree to the collection and use of data as described in this document.
This policy is updated periodically to reflect changes in our privacy practices or applicable laws. The current version is Version 2.4, effective January 2026. We encourage you to review this page from time to time.
Seri33 info collects only the minimum data necessary to provide a secure, fair, and legally compliant service. The following are the categories of data we collect:
| Data Category | Example Information | Status |
|---|---|---|
| Identity Information | Full name, national ID number, date of birth | Mandatory |
| Contact Information | Phone number, email address, residential address | Mandatory |
| Financial Information | EWallet/bank account numbers, deposit records, withdrawal records | Mandatory |
| Platform Activity Records | Game history, betting records, session duration | Mandatory |
| Device & Technical Information | IP address, browser type, operating system, device ID | Mandatory |
| Communication Data | Live chat records, support emails, call records | Situation |
| Preference Information | Game preferences, notification settings, language selection | Option |
Identity verification data such as a copy of your IC or passport is only requested in specific situations — for example, when processing large withdrawals exceeding RM10,000, or when identity verification is required for security or anti-money laundering (AML) compliance purposes.
All data collected by seri33 info is used for clear and legitimate purposes. We do not process your personal data for any other purpose without your consent:
Seri33 info does not sell, rent, or commercialise members' personal data to any third party. That said, in the course of operating our platform, there are limited situations where your personal data may be shared with the following parties:
Seri33 info implements multiple layers of technical and organisational security to protect your personal data from unauthorised access, loss, or damage:
While we implement comprehensive security measures, no system is 100% immune to cyber threats. We therefore encourage you to take personal precautions as well, such as using a strong and unique password, enabling 2FA, and never sharing your login credentials with anyone.
Seri33 info retains your personal data only for as long as necessary for the stated purposes or as required by applicable Malaysian law:
As a seri33 info member, you have the following rights regarding your personal data under the Personal Data Protection Act 2010 (Malaysia):
To exercise any of the above rights, please contact the seri33 info support team via live chat on the platform or by email at support@seri33info.com. All requests will require identity verification before processing, to ensure your data is not accessed by unauthorised parties.
Seri33 info uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions properly. The following are the types of cookies we use:
You can manage your cookie settings through your browser preferences. However, disabling essential cookies will affect the functionality of the seri33 info platform. Cookies do not contain your password or financial details.
As seri33 info involves financial transactions, we apply additional protections specifically for members' financial data:
Seri33 info member funds are held in accounts that are kept completely separate from the company's operational funds. This ensures your money is always available for withdrawal, regardless of the platform's operational financial position.
Seri33 info does not provide services to individuals under the age of 18 and does not knowingly collect personal data from children or minors. This is a non-negotiable policy.
All new members are required to confirm that they are 18 years of age or older at the point of registration. seri33 info reserves the right to request age verification documents at any time, particularly before processing large withdrawals or when there is reasonable suspicion that a user may be under 18.
Seri33 info reserves the right to update or amend this Privacy Policy at any time to reflect changes in our privacy practices, updates to Malaysian legislation, or changes in platform operations.
Material amendments to this policy — meaning changes that significantly affect your privacy rights — will be communicated to you via in-platform notifications and your registered email at least 14 days before they take effect. Continued use of the seri33 info platform after the effective date of any amendment constitutes acceptance of the updated policy.
You have full control over your personal data. Below is a summary of the rights you can exercise at any time.
Request a complete copy of all personal data that seri33 info holds about you. Processed within 21 business days at no charge.
Correct inaccurate data or complete information that is incomplete. Basic details can be updated directly in your account settings.
Request deletion of data that is no longer required. Subject to legal retention requirements for financial records and audits.
Object to the processing of your data for direct marketing purposes at any time — no reason required.
Receive a copy of your data in a machine-readable format (JSON/CSV) for transfer to another platform if needed.
Request that the processing of your data be temporarily restricted while a dispute or investigation regarding data accuracy is being resolved.
To exercise any of the rights above, contact seri33 info customer support via live chat (24/7) or email us at support@seri33info.com
Privacy policies can seem like dry, technical documents packed with legal jargon. But honestly, they are among the most important documents you should read before trusting any online platform with your personal information and money. At seri33 info, we understand that reality — which is why we have made every effort to write this policy in plain language that is easier to understand and more transparent about what actually happens with your data.
The most important thing you should know: seri33 info does not sell your data. Never has, never will. In an industry where many platforms sell user data to advertisers as a secondary revenue stream, this is a commitment we take seriously. Your information belongs to you — we only use it to operate the services you signed up for, keep your account secure, and comply with Malaysian law.
Let's be straightforward about this. seri33 info collects your data for three closely related reasons: to operate the platform properly, to protect your safety and that of other members, and to comply with Malaysian law.
When you register with seri33 info, we ask for your name, phone number, and email address. This is not to build a marketing profile on you — it is because we need to verify your identity, send transaction confirmations, and contact you if there is an issue with your account. When you make a deposit via Touch 'n Go eWallet or DuitNow, we record that transaction — for no other reason than to ensure the funds reach your account and that a transaction record is available should any dispute arise.
Your gaming activity data — the slots you play, the Malaysia Super League bets you place, or the poker hands you play — is recorded for three purposes: to calculate VIP points and weekly cashback for your VIP Rewards programme, to detect any suspicious activity that may indicate bot usage or collusion, and to meet legal compliance reporting requirements. This data is not used to build a psychological profile of you or to target you with advertisements.
The Personal Data Protection Act 2010 (PDPA) is a Malaysian law that governs how companies like seri33 info may collect and use the personal data of Malaysians. It grants you real rights — the right to access your data, correct inaccurate information, and in certain circumstances, request that your data be deleted.
Seri33 info complies with the PDPA not merely because it is the law, but because we believe it is the right way to operate. This means we only collect data that is genuinely necessary (data minimisation principle), we retain data only for as long as needed (storage limitation principle), and we use data solely for the purposes disclosed to you at the point of collection (purpose limitation principle).
When you enter your password or payment details on seri33 info, that data is encrypted instantly before it leaves your device and reaches our servers. 256-bit SSL encryption converts your data into code that is virtually impossible to crack without the correct key — even the most powerful computers in existence would take trillions of years to break it by brute force.
This is the same level of security used by Maybank, CIMB, and other major Malaysian banks to protect your online banking transactions. You can verify this security yourself by looking for the padlock icon in your browser's address bar when visiting seri33info.com — it confirms that your connection is secure and authenticated.
Cookies are small files stored on your device by your web browser. At seri33 info, cookies are used for three main purposes. First, essential cookies keep you logged in during your session and protect your account against CSRF attacks — this is a technical requirement that cannot be disabled without compromising security. Second, analytics cookies help us understand which parts of the platform are used most so we can improve the overall experience — this data is aggregated and does not identify you individually. Third, functional cookies remember your preferences such as your interface language.
One important thing to know: seri33 info does not use cross-site tracking cookies that follow you to other websites after you leave our platform. We also do not share cookie data with advertising networks. Our cookies are used exclusively by seri33 info.
Data security is a shared responsibility. seri33 info can uphold everything we promise on our end — layered encryption, 24/7 monitoring, regular security audits — but if your password is "123456" or you share your login credentials with others, the risk remains.
Seri33 info will never ask for your password via email, WhatsApp, or live chat. If you receive any communication that appears to be from seri33 info but requests your password or personal financial information, it is a phishing attempt — report it to us immediately and do not click any links in that communication.
We encourage all seri33 info members to enable two-factor authentication (2FA) in their account security settings, use a unique and strong password (different from those used on other websites), and regularly review their account login history to detect any unauthorised access. These simple steps can dramatically improve your account security.
This Privacy Policy should be read in conjunction with Terms & Conditions seri33 info for a full understanding of your rights and responsibilities as a member of our platform. For information on responsible gaming and the self-management tools we provide, please visit Responsible Gaming ours.
If you have any questions about how seri33 info handles your personal data, or wish to exercise any of the privacy rights described in this document, please do not hesitate to reach out. Our Bahasa Malaysia-speaking customer support team is available via live chat 24 hours a day, 7 days a week — no long wait times, no robotic scripts. You can also contact us by email at support@seri33info.com for more detailed enquiries regarding your data privacy.
Your data is protected, your account is secure, and our service is transparent. Join over 500,000 Malaysian players who have trusted seri33 info as their entertainment platform of choice.
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