Terms & Conditions seri33 info – Malaysia Platform Rules

Welcome to seri33 info. By registering an account, making a deposit, or using any service on our platform, you agree to be fully bound by the Terms & Conditions set out in this document. If you do not agree with any part of these terms, you are not permitted to use seri33 info's services.

These Terms & Conditions form a legally binding agreement between you ("Member") and seri33 info ("Platform", "us"). This agreement takes effect from the date you first register an account and remains in force for as long as your account is active.

The current version of this document is Version 3.2, updated in January 2026. Members are encouraged to review this page regularly to ensure you are always aware of the latest terms applicable to your use of seri33 info.

To register and use seri33 info's services, you must meet all of the following eligibility requirements:

• Aged 18 years of age and above at the time of registration. seri33 info enforces strict age verification and reserves the right to request identity verification documents at any time.
• Residing in or physically located in Malaysia while using the platform.
• Not having a known gambling addiction and not having been placed on any self-exclusion list from a gambling platform.
• Do not act on behalf of another individual — each account must be owned and used exclusively by the registered account holder.
• Never previously suspended or banned from seri33 info for any terms violation.

During registration, you are responsible for ensuring that all information provided is accurate, complete, and up to date. False or misleading information may result in immediate account suspension. seri33 info reserves the right to request identity verification via a copy of your national ID or passport at any time, particularly before processing large withdrawals.

Seri33 info supports the following payment methods for deposits and withdrawals:

• Malaysian eWallets: Touch 'n Go eWallet, GrabPay, Boost eWallet, ShopeePay
• Direct Transfer: DuitNow, FPX
• Online Banking: Maybank2u, CIMB Clicks

All deposits are credited to your account in real time upon payment confirmation. seri33 info does not charge any processing fees on deposits. Withdrawals are processed in the order they are received. Processing times are 5 minutes for Platinum members, 15 minutes for Gold, 30 minutes for Silver, and instant for Diamond.

Withdrawals exceeding RM10,000 in a single day may require additional verification for security purposes. In such cases, seri33 info will contact you within 24 hours to complete the verification process. You are responsible for ensuring that your registered phone number and email address are accurate and active for this purpose.

Seri33 info offers a variety of bonuses and promotions to members from time to time. All bonuses are subject to the specific terms and conditions stated in the relevant promotion. The general terms applicable to all bonuses are as follows:

• The welcome bonus is available to new members making their first deposit only. It cannot be combined with other promotions unless otherwise stated.
• The rollover requirement refers to the total amount that must be wagered before bonus funds or bonus winnings can be withdrawn. The standard rollover is 10x–30x depending on the bonus type.
• Bets from different games may contribute varying percentages toward rollover requirements. Sports betting and poker wagers typically contribute 100%, while certain table games may contribute at a lower rate.
• Unused bonuses will expire and be automatically removed 30 days from the date of issue.
• Seri33 info reserves the right to withdraw or amend any promotion at any time without prior notice if abuse is suspected.

Any attempt to abuse promotions — including opening multiple accounts to claim bonuses more than once, using betting strategies that guarantee near-certain wins from bonuses (bonus abuse), or colluding with other members to exploit promotions unfairly — will result in bonus cancellation and disciplinary action against the accounts involved.

All games available at seri33 info — including live casino, slots, jackpot, poker, and table games — are operated in accordance with internationally recognised industry-standard regulations. Our game providers include Evolution Gaming and Pragmatic Play Live, both of which hold licences from recognised regulatory bodies.

The RNG (Random Number Generator) used in all slots and electronic table games is independently and periodically audited by qualified third parties to ensure genuine fairness and randomness. The Return to Player (RTP) percentage for each game follows the provider's standards and is not manipulated by seri33 info.

• Game results are final once a round or hand is completed. No disputes will be entertained on grounds unrelated to a verified technical error.
• In the event of a technical disruption during gameplay, any affected session will be resolved based on the last data recorded by the server. If the data is incomplete, all wagers will be fully refunded.
• Minimum and maximum bet limits for each game or table are as displayed in the game interface and are subject to change without prior notice.

The seri33 info Sports Betting section covers more than 30 sports, including football (Liga Super Malaysia, EPL, La Liga, Bundesliga), badminton, e-sports (Mobile Legends, Dota 2, CS:GO), and more. All bets are subject to the sport-specific rules and the following general conditions:

• Confirmed and accepted bets are final and cannot be cancelled unless seri33 info issues a void for a valid reason (such as match cancellation).
• Displayed odds are current and subject to change until a bet is confirmed. In the event of an odds discrepancy due to network delay, the odds in effect at the time of server acceptance will apply.
• Bets placed on events that are cancelled or postponed for more than 48 hours will be fully refunded to your account.
• Live (in-play) bets are based on the current state of the game. Outcomes occurring within the delay between actual play and what is displayed on the platform do not constitute valid grounds for a dispute.
• Seri33 info reserves the right to limit betting limits or decline bets from any member without the need to provide a reason.

Seri33 info conducts continuous monitoring of all account activity to detect and prevent fraud, collusion, and platform abuse. The following activities are strictly prohibited and may result in immediate account suspension and legal action:

• Money laundering — using the platform to transfer, conceal, or legitimise funds from illegal sources.
• Use of bots or automated software — using any program, script, or software that automates gameplay decisions.
• Collusion between players — secretly cooperating with other players to exploit poker tables or other games.
• Unauthorised chargebacks — filing a chargeback with a payment provider after having already used those funds in gameplay.
• Systematic bonus abuse — opening multiple accounts or using different identities to claim bonuses more than once.
• Exploiting bugs or system errors — deliberately exploiting any technical errors in games or payment systems.

Seri33 info cooperates fully with Malaysian authorities in investigations related to fraud and money laundering. Any relevant information will be shared with the authorities as required by law.

The seri33 info VIP Rewards Programme is open to all registered members and consists of four tiers: Silver, Gold, Platinum, and Diamond. Your VIP tier is determined by the total cumulative deposits in your account.

• Silver: Cumulative deposit RM0 – RM999 | 2% weekly cashback
• Gold: Cumulative deposit RM1,000 – RM9,999 | 5% weekly cashback
• Platinum: Cumulative deposit RM10,000 – RM49,999 | 10% weekly cashback
• Diamond: Cumulative deposits RM50,000+ | 15% weekly cashback

Weekly cashback is calculated based on net losses from Monday to Sunday and credited automatically every Monday at 12:00 noon. Accumulated points can be redeemed through the "Points & Rewards" section in your account. Seri33 info reserves the right to amend the VIP programme terms with 14 days' notice to affected members.

Seri33 info handles all member personal data in accordance with the Personal Data Protection Act 2010 (PDPA Malaysia). The data we collect includes registration information, transaction records, gameplay records, and device information used to access the platform.

This data is used for platform operations, financial transaction processing, legal and regulatory compliance, fraud prevention, and improving the user experience. We do not sell or rent members' personal data to third parties for marketing purposes.

Seri33 info reserves the right to suspend, restrict, or close any account with or without notice in the following circumstances:

• Violation of any part of these Terms & Conditions.
• Identity verification failure or provision of false information during registration.
• Suspected fraudulent activity, collusion, use of bots, or money laundering.
• Requests from relevant authorities or regulatory bodies.
• Member found to be under 18 years of age.
• Accounts inactive for more than 12 months with no login activity.

If your account is suspended due to a suspected violation, seri33 info reserves the right to hold the funds in the account while the investigation is ongoing. Investigations are typically completed within 30 working days. If no violation is found, your funds will be returned in full. If a violation is confirmed, funds may be forfeited depending on the nature of the breach.

Members who wish to voluntarily close their account may contact the seri33 info customer support team. All valid balances will be processed for withdrawal once identity verification is complete.

Seri33 info believes that online entertainment should remain enjoyable and within your control. We provide the following self-management tools, accessible directly in your account settings without needing to contact customer support:

• Deposit Limit: Set your own daily, weekly, or monthly deposit limits. Limits take effect immediately once set. Increasing a limit requires a 24-hour waiting period.
• Loss Limit: Set a session or daily loss limit to automatically stop play once the limit is reached.
• Time Reminder: Receive an alert once your play session reaches the duration you have set.
• Cooling Off: Temporarily suspend your access to all games for 24 hours, 7 days, or 30 days.
• Self-Exclusion: Exclude yourself from the platform for a period of your choosing or permanently. This is a serious measure and cannot be reversed within the set period.

Seri33 info reserves the right to amend, update, or replace any part of these Terms & Conditions at any time. Material changes will be communicated to members via in-platform notifications and registered email at least 7 days before taking effect. Non-material changes (such as language corrections or clarifications) may take effect immediately.

These Terms & Conditions are governed by the laws applicable in the jurisdiction where seri33 info operates. Any disputes arising from the use of this platform will be resolved through seri33 info's internal resolution process first, followed by arbitration if necessary.

If any provision of these Terms & Conditions is found to be invalid or unenforceable under applicable law, that provision shall be severed only to the extent necessary, and the remaining terms shall continue in full force and effect.